So I wanted to post my review about my experience buying from Euogo.com. I know when I was in the market to purchase a tablet, I scoured the site looking for someone who had actually bought one and what the experience was like and to my dismay, I only found fragments here and there. So I decided to write a review about my experience with Euogo and my purcase of the 7'' IWeb Android tablet.
For me, this was a big one. Prior to Euogo, I have had lots of sketchy experiences with buying things from overseas...usually poor communication or complete lack of. Daniel and his staff were so amazingly patient and kind and best of all, accessible. Daniel answered all of my questions via the online support feature on the site. I was able to speak to a LIVE PERSON and get HELP! I didn't have to wait days for an answer to an email. It was amazing. Daniel was super knowledgeable and kind. He exemplified good customer service!
The prices were fair and reasonable. After doing some research, Daniel and crew are competitive in the market as far as prices go. While ebaying may yield a cheaper price by about 10-15 bucks, you make up for continued support for the product after you get it and the peace of mind that if anything happens, you are able to talk to someone and get help and support, it seems silly to skimp by a few bucks to purchase one anywhere but Euogo.com. You also know what you are getting from them. No bait-and-switches here!
Shipping was quick and efficient on Euogos end. They shipped out the product within 2 days of my paypal payment going through. I received a tracking number on the 3rd day. I was told though for future referece, DHL is quicker so avoid USPS if you can. All in all though, I received my package about 10 days (not including weekend days) from start to finish. Package was taped nice and tight too which meant no tampering or boxes randomly opening!
All in all, this was a wonderful experience and I will be buying from Euogo again. Daniel is an excellent salesperson and it was a great experience to shop with them. So many times on the web, we only see BAD reviews or reviews when something goes wrong, so I wanted to take the time to do the opposite and give praise where its due. Thanks Daniel and Euogo staff for a great experience! You have restored my faith in online shopping again!
i have had items shipped to me in the states from www.euogo.com and have had no problems but i did use ems. and i have no idea what the custom charges are for canada so what i would do is just ask euogo.com they have great customer service
For Canada, avoid UPS like the plague. EMS and HK Post go through Canada post and work great. Haven't tried DHL so I can't tell you about that. Usually you mark it as a gift and it's okay (I mean it sneaks by).
I bought one G10 with PayPal on 3SEP10. Received email on 7SEP10 item not in stock.
Me 10:43:54 AM
Hi Daniel, I just received an email about my item not being available. I talked to you a couple of days ago and you told me it was shipped and i should receive the tracking number on 3 days later
You have ordered one G10 Android Tablet in our shop. I am sorry to tell you that now this tablet is out of stock. Manufacture has stopped to produce it for several days due to the lack of touch screen. This tablet will be available again two or three days later, we will send it to you as soon as possible.
Daniel 10:45:39 AM
yes, that day i get the infromation from our system that it was shipped
Me 10:47:29 AM
if it is shipped can i get a confirmation on the tracking number
Daniel 10:47:40 AM
so i told you it was shipped, but it was not due the out of stock, our agent changed the shipping status in our system before shipping because they thought they can get G10 that day
yes, we will give you tracking number after shipping
Me 10:48:54 AM
your previous statement contradict your statement now. is it or is it not shipped
Daniel 10:49:24 AM
it is not
Me 10:49:43 AM
so then the email i just got means what?
Daniel 10:50:44 AM
i just notice you that the shipping will be delayed
the manufacutre will produce it again 2 or 3 days later
Me 10:51:11 AM
i ordered it last week
Daniel 10:51:11 AM
so we can get it in stock again
Me 10:51:18 AM
you had it in stock last week
are you telling me you are selling items without having it in stock?
Daniel 10:52:40 AM
due to the lack of this model tablet, we do not have large stock
Me 10:53:51 AM
you are advertising it on your store front as the thing to buy.